Good communication keeps the power rolling. Whether it's a smoother migration or a restoration effort, listen to what others are saying and share the information.

The course provides a description of the key components of good communication and interchange transactions required for system operators. Describes how listening is a key component of operations communications, the eight major factors given as required for good communications. Provides explanation of the importance of formal procedures and instructions regarding communications. Explain the purpose and key requirements of NERC COM-001, NERC COM-002, NERC INT-004, NERC INT-006, NERC INT-009, NERC INT-010, NERC EOP-001, NERC EOP-002, NERC EOP-003, NERC EOP-004, NERC EOP-005, NERC EOP-006 and an overview summary of e-tagging requirements. The module also defines the terms used in e-tagging and what they mean and provides presentation of NERC EOP-008 to allow trainees to determine how the subject of NERC EOP-008 relates to emergency preparedness [control center inoperable].

The module elaborates how the NERC EOP Standards apply to electric system operations, especially as they relate to emergency preparedness. Also provides definition of the 15 elements listed in NERC EOP-001 for consideration in development of emergency plans. The course describes how soon after occurrence or recognition of occurrence that a Reportable Incident must be reported per NERC (as applicable).